RETURN POLICY

At Chic-Ova, we offer a 30-day return policy, giving you the flexibility to return your order within 30 days of receiving it.

📦 Return Conditions

âś” Return Window: Within 30 days of receiving your order
âś” Method: Return by post
âś” Return Label:
– Provided only for damaged or defective items
– Customers are responsible for return shipping costs for change-of-mind returns
âś” Item Condition: Must be new, unworn, unused, with original tags and packaging
âś” Restocking Fees: No restocking fees apply

🔄 Return Reasons & Fees

  • Defective/Damaged Item: No fees (we cover return shipping)

  • Change of Mind: No restocking fee (you cover return shipping)

📝 How to Request a Return

To initiate a return, email us at contact@chic-ova.com.
If your return is approved, we will provide a return label (if applicable) and clear instructions.

Note: Returns sent without prior approval will not be accepted.

đźšš Damaged or Incorrect Items

Please inspect your order upon receipt.
If you receive a damaged, defective, or incorrect item, contact us immediately so we can resolve the issue promptly.

❌ Non-Returnable Items

The following items cannot be returned:

  • Perishable goods (e.g., food, plants, flowers)

  • Custom or personalized products

  • Health and personal care items

📬 Contact Us

📧 Email: contact@chic-ova.com