Shipping & Order Information

Shipping Coverage

We currently deliver to the UK, Ireland, Europe, USA, Canada, and Australia.

🚚 Estimated Delivery Time

Orders are typically delivered within 7 to 12 business days (Monday to Saturday).

🕒 Order Processing Time

All orders are processed within 1 to 3 business days (Monday to Saturday).
Free shipping is included on all orders — no minimum purchase required.

✏️ Order Changes & Cancellations

You may edit or cancel your order within 24 hours of purchase. After this period, the order will begin processing and can no longer be changed.

If you've already received your order and wish to return it, please initiate a return request as soon as possible. See our Return Policy for more details.

📦 Haven’t Received Your Order?

If your tracking number shows "Delivered" but you haven’t received your parcel:

• Contact the shipping carrier directly for updates.

• Still having issues? Email us at contact@chic-ova.com — we’re here to help!

Note: Tracking updates may occasionally be delayed. If your tracking hasn’t updated in several days, don’t hesitate to reach out — we’ll look into it promptly.